Payment & Shipping

-- Information March 2020 ---

Please note that due to the current situation the shipping times below are not valid. 

The current shipping times can be found on the respective product page and in the final section of the order process.

We are doing our very best to ensure a quick, continuous and safe supply to our customers. Thank you for your understanding. 

To ensure the protection of our employees, Citycare24 has temporarliy switched its customer service to home office. We will continue to assist you with your oders and enquiries and are available for you at the following email address: 

Shipping within Germany  

Shipping for free from 49 EUR within Germany (Mainland)!

The prices on our website include all taxes and other price components.
The shipment inside Germany costs 4,99 EUR, excluding all German Islands. For a delivery to German Islands a surcharge of 10 EUR is applied.
We deliver within the time window which is given in the product description. If there are problems with the delivery, we will inform the customer accordingly.

When your shopping cart items are worth more than 49 EUR, they qualify for free shipping within Germany.

Shipping costs and delivery times in Europe   (scroll right to see full table in mobile version)

Countries Delivery times / Working days

Postage costs include VAT

Zone 1:
Belgium, Austria

Zone 2: 
Luxembourg, Italy, France, Great Britain


Zone 3:
Netherlands, Poland, Denmark, Czech Republic, Spain, Hungary, Sweden, Slovakia, Slovenia 


Zone 4: 
Portugal, Ireland, Finland, Greece, Estonia, Latvia, Lithuania, Bulgaria, Romania, Croatia, Republic of Cyprus

Zone 5:
Switzerland, Norway, Liechtenstein, Iceland*







8,49 EUR

13,99 EUR

21,49 EUR


23,99 EUR


42,99 EUR

* For packages over 15 kg to Zone 3 - 5 we charge an additional fee of 10 EUR.

* Orders to Zone 5 will be delivered DAP (Incoterm - delivered at place).

Countries not included in this list can not be processed through this website. Please contact our costumer service team for further information.

Discreet Shipping

You have the possibility to receive your order in a discreet package. Discreet packaging is available for 1 EUR, please select the discreet shipment option while placing your order.

In case you don’t select discreet shipping our products will be sent out in their original packaging that most likely has the manufacturer branding on it.

All products are packed in environmentally friendly cardboard boxes.

Payment in advance
In your confirmation Email you can find the total invoice amount as well as our bank account data to which the payment needs to be made. After we've received the payment we will send out your products as fast as we can.
If there is no payment after 12 days we will cancel your order without any additional costs.
Please note that we are not able to work with withholding checkbooks.

Our bank details:

Bank details

Bank code

Account number


Kreissparkasse Osterholz
Citycare24 GmbH

291 523 00

141 019 04 23

IBAN: DE 35 2915 2300 1410 1904 23

  • Usage 1: Your Order No. (AU ...)
  • Usage 2: Your costumer number (KD-Nr ...)

In case you want to cancel an order which has been paid in advance, we will refund the whole amount within three working days after the cancellation.
If you transfer money from outside of Germany, please note that we will not pay fees from a transfer. If there is a difference between the money that we received and the money we should have received including the fees, we will delay the shipment of the products untill the whole amount has been paid. 

Pay your purchase at Citycare24 with PayPal, the online payment service for easy and fast payment transaction.

You are able to connect your PayPal account with your bank account or your credit card, which ensures that your data is only given to Paypal. In addition you’ll have the advantage of PayPal’s buyers protection. Every third person who uses online shopping in Germany already owns a PayPal account, worldwide there are 175 million accounts in 190 different countries. PayPal enjoys trust from buyers and sellers, because PayPal is:

•    Safe: Your bank and credit card information are safely desposited at PayPal, they will not be sent during your online purchases.

•    Easy: The attached bank account or credit card allows fast Two-Click purchases

    Fast: PayPal payments arrive fast. This means faster handling of your order and therefore a quick delivery of your goods. 

Service costs depend on the value of your order. 

The estimated shipping costs can only be used if your basket is not empty

The estimated shipping costs can only be used if the basket is not empty.