Payment & Shipping

Shipping within Germany Flagge Deutschland
Orders above 49 € qualify for free shipping within Germany. 

A shipping fee of 4,99 € is charged for packages shipped within Germany. Orders with a value of more than 49 € are shipped free of charge. Our packages are shipped by DHL. 

Shipping to Austria Flagge Österreich
New: Orders above 99 € qualify for free shipping to Austria. 

A shipping fee of 8,49 € is charged for packages shipped to Austria. Orders with a value of 99 € or higher are shipped free of charge. Our packages are shipped by DHL. 

Shipping costs and delivery times in Europe   (scroll right to see full table in mobile version)

Countries Delivery times / Working days

Postage costs include VAT

Zone 1:
Belgium***, Austria*


Zone 2: 
Luxembourg, Italy, France, Great Britain

 

Zone 3:
Netherlands, Poland, Denmark, Czech Republic, Spain, Hungary, Sweden, Slovakia, Slovenia 

 

Zone 4: 
Portugal, Ireland, Finland, Greece, Estonia, Latvia, Lithuania, Bulgaria, Romania, Croatia, Republic of Cyprus
 

Zone 5:
Switzerland, Norway, Liechtenstein, Iceland**


2-3



2-3



3-5


 

3-5




3-5


8,49 EUR



13,99 EUR



21,49 EUR


 

23,99 EUR
 


 

42,99 EUR

For packages over 15 kg to Zone 3 - 5 we charge an additional fee of 10 EUR.

* Orders with a value of 99 € or higher are shipped free of charge to Austria.
** Orders to Zone 5 will be delivered DAP (Incoterm - delivered at place).
*** Due to the COVID19-pandemic, bpost has changed their shipping policy. Delivery to Belgium is therefore temporarily not available.

Countries not included in this list can not be processed through this website. Please contact our costumer service team for further information.

Discreet Shipping

You have the possibility to receive your order in a discreet package. Discreet packaging is available for 1 EUR, please select the discreet shipment option while placing your order.

In case you don’t select discreet shipping our products will be sent out in their original packaging that most likely has the manufacturer branding on it.

All products are packed in environmentally friendly cardboard boxes.

Payment in advance
In your confirmation Email you can find the total invoice amount as well as our bank account data to which the payment needs to be made. After we've received the payment we will send out your products as fast as we can.
If there is no payment after 12 days we will cancel your order without any additional costs.
Please note that we are not able to work with withholding checkbooks.

Our bank details:

Bank details

Bank code

Account number

IBAN & BIC

Kreissparkasse Osterholz
Owner:
Citycare24 GmbH

291 523 00

141 019 04 23

IBAN: DE 35 2915 2300 1410 1904 23
BIC: BRLADE21OHZ

  • Usage 1: Your Order No. (AU ...)
  • Usage 2: Your costumer number (KD-Nr ...)

In case you want to cancel an order which has been paid in advance, we will refund the whole amount within three working days after the cancellation.
If you transfer money from outside of Germany, please note that we will not pay fees from a transfer. If there is a difference between the money that we received and the money we should have received including the fees, we will delay the shipment of the products untill the whole amount has been paid. 

Pay your purchase at Citycare24 with PayPal, the online payment service for easy and fast payment transaction.

You are able to connect your PayPal account with your bank account or your credit card, which ensures that your data is only given to Paypal. In addition you’ll have the advantage of PayPal’s buyers protection. Every third person who uses online shopping in Germany already owns a PayPal account, worldwide there are 175 million accounts in 190 different countries. PayPal enjoys trust from buyers and sellers, because PayPal is:

•    Safe: Your bank and credit card information are safely desposited at PayPal, they will not be sent during your online purchases.

•    Easy: The attached bank account or credit card allows fast Two-Click purchases

    Fast: PayPal payments arrive fast. This means faster handling of your order and therefore a quick delivery of your goods. 

Service costs depend on the value of your order. 

The estimated shipping costs can only be used if your basket is not empty

The estimated shipping costs can only be used if the basket is not empty.
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