Payment & Shipping

Shipping within Germany Flagge Deutschland
Orders above 49 € qualify for free shipping within Germany. 

A shipping fee of 4,99 € is charged for packages shipped within Germany. Orders with a value of more than 49 € are shipped free of charge. Our packages are shipped by DHL. 

Shipping to Austria Flagge Österreich
New: Orders above 99 € qualify for free shipping to Austria. 

A shipping fee of 8,49 € is charged for packages shipped to Austria. Orders with a value of 99 € or higher are shipped free of charge. Our packages are shipped by DHL. 

Shipping costs and delivery times in Europe (scroll right to see full table in mobile version)

Countries

Delivery companies

Delivery times / Working days

Postage costs include VAT

Germany

DHL Paket

1 - 3 days

4,99 €

Austria

DHL Paket

2 - 3 days

8,49 €

Belgium, Denmark, Luxembourg, Netherlands

FedEx

2 - 3 days

12,99 €

Czech Republic, Poland, France, United Kingdom, Italy, Spain

FedEx

2 - 3 days

14,99 €

Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Sweden

FedEx

3 - 5 days

16,99 €

Switzerland, Norway*

FedEx

3 - 5 days

19,99 €

USA, Canada*

FedEx

5 - 7 days

40€ + 5 € per item

We reserve the right to deviate from the specified service provider.

*Orders to these countries will be delivered DAP (Incoterm - delivered at place).

Countries not included in this list can not be processed through this website. Please contact our costumer service team for further information.

The delivery is carried out within the delivery period indicated in the product description. If this delivery period cannot be met due to delivery difficulties, the buyer/customer will be informed.

Discreet Shipping

You have the possibility to receive your order in a discreet package. Discreet packaging is available for 1 EUR, please select the discreet shipment option while placing your order. In case you don’t select discreet shipping our products will be sent out in their original packaging that most likely has the manufacturer branding on it.

All products are packed in environmentally friendly cardboard boxes.

Payment in Advance

Purchasing with payment in advance is easy!

This is how it works:
Choose the payment method ‘Payment in Advance’ when placing your order. You will then receive an email with the confirmation of your order. Transfer the total amount of your order to our bank account. Your order will be sent as soon as we receive the payment.   

Our bank details are as follows:

Account holder:

Citycare24 GmbH

Bank:

Kreissparkasse Rotenburg Osterholz

IBAN:

DE36 2415 1235 1410 1904 23

BIC:

BRLADE21ROB
  • Usage 1: Your Order No. (AU ...)
  • Usage 2: Your costumer number (KD-Nr ...)

When paying by bank transfer, please use your order number, invoice number and/or customer number as a reference. This will help us to easily locate your payment.

After placing your order, you have 12 days in which to make the payment. If we do not receive payment, your order will be cancelled automatically and without charge. Please note that we are unable to accept crossed cheques. Any fees incurred for international transfers must be covered by the customer.

If the amount received to our bank account differs from the total amount of the order, we will only deliver once the full payment has been made. Any refunds will usually be processed within 3 working days.   

PayPal

Pay your purchase at Citycare24 with PayPal, the online payment service for easy and fast payment transaction.

You are able to connect your PayPal account with your bank account or your credit card, which ensures that your data is only given to Paypal. In addition you’ll have the advantage of PayPal’s buyers protection. Every third person who uses online shopping in Germany already owns a PayPal account, worldwide there are 175 million accounts in 190 different countries. PayPal enjoys trust from buyers and sellers, because PayPal is:

•    Safe: Your bank and credit card information are safely desposited at PayPal, they will not be sent during your online purchases.

•    Easy: The attached bank account or credit card allows fast Two-Click purchases

    Fast: PayPal payments arrive fast. This means faster handling of your order and therefore a quick delivery of your goods. 

Service costs depend on the value of your order. 

The estimated shipping costs can only be used if your basket is not empty

Klarna Instant Transfer

With Klarna instant transfer there is no need to enter long card numbers or open an account. Therefore, no customer information is stored, making it a very secure payment method. With Klarna Instant Transfer we offer you yet another fast and uncomplicated payment option. Select the payment method ‘Klarna Instant Transfer’ and then complete your order. Click on the option ‘Pay now with DIRECTebanking.com’. You will then be directed to a secure payment page of Sofort GmbH (Klarna). It’s as easy as that! Once completed you will receive your payment confirmation.

+ Fast receipt of payment enables your order to be shipped quickly.

+ No account necessary, no storage of customer data.

+ TÜV-certified transaction security.

Purchase per Invoice

Purchasing per invoice has long been one of the most popular payment methods in the mail order business. Thanks to PayPal invoice purchase we are still able to offer you this popular payment method.
This is how it works: choose the payment method ‘Purchase per Invoice’ and then complete your order. You will be redirected to a PayPal page where your personal data will be requested. You will receive payment instructions from PayPal and then transfer the invoice amount to PayPal.

+ You receive the goods first and then pay.

+ As easy as paying in advance, but your order will be shipped sooner.

Amazon Pay

If you already have an Amazon account you can make the payment with your existing account details. Log in via the registration field and transfer your payment and delivery details direct from your Amazon account.

Important: if you do not see the Amazon pay option, try reloading the page.

+ Fast and easy payment method with an existing Amazon account

- Delivery addresses must already be registered in your Amazon account.

Credit Card

We can now offer you the option of paying by credit card via PayPal. Choose the payment method ‘Credit Card’ and then complete your order. You will be redirected to a secure PayPal page where you can enter your credit card details. PayPal will then be authorised to debit the invoice amount from your credit card.

+ Payment possible without a PayPal account.

+ Safe and easy.

- You will have to fill in your details with each new purchase.

The estimated shipping costs can only be used if the basket is not empty.
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