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  2. Cancellation Policy

Cancellation Terms & Cancellation Form

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

A. Cancellation Terms

Right of Withdrawal

You have the right to cancel this contract within 1 (one) month without giving any reason.

The cancellation period is 1 (one) month from the day on which you or a third party named by you, who is not the carrier, have taken or has the possession of the goods.

Deviating from here are contracts, in which the regular delivery of the goods is set to be over a specified period of time, the cancellation period is 14 (fourteen) days from the day on which you or a third party named by you, who is not the carrier, have taken or has the possession of the goods.

To exercise Your right of withdrawal, You have to contact us (Citycare24 GmbH, Bergstrasse 100, 28865 Lilienthal, Germany, Tel.: +49 (0)4298 9067 370, Fax: +49 (0)4298 9067 369, E-Mail: service@citycare24.de) by means of a clear explanation (e.g. letter sent by mail, fax or e-mail) about Your decision to withdraw from this contract. You can use the attached cancellation form to inform us about your intent.

In order to maintain Your right of withdrawal, You have to submit the notification of exercising Your right of withdrawal before the expiry of the cancellation period.

Consequences of the Cancellation

If You withdraw from this contract, we will return all the payments received from you, including delivery charges (except the difference between the charges coming from choosing a different delivery method than the most favorable standard delivery offered from us) within 14 (fourteen) days from the date we’ve received the notification of Your withdrawal from this contract. For this repayment, we will return the money to the same payment method You’ve used in the original transaction, unless otherwise agreed with you; in no case will You be charged for this repayment. We hold the right to refuse repayment until we have received the goods back or until You have provided clear proof that the goods are on their way back to us, whichever is the earlier.

You must return the goods no later than 14 (fourteen) days from the date on which You’ve informed us of the cancellation of this contract. The deadline is met if You send the goods inside this 14 – day period.

You bear the immediate costs of returning the goods.

You are liable for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary in examining the nature, characteristics or functioning of the goods.

Exclusion or Premature Termination of the Right of Withdrawal

The right of withdrawal expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return due to health protection and/or hygienical reasons if the seal has been removed after delivery.

Please note that, for reasons of hygiene, we can only take back unopened goods in their original packaging.

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union at the time of the conclusion of the contract.

B. Cancellation Form

If you want to cancel the contract, please fill out this form and send it to:

Citycare24 GmbH
Bergstrasse 100
28865 Lilienthal
fax: +49 (0)4298 9067 369
e-mail: service@citycare24.de

I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods(*) / the provision of the following service(*)



Ordered on (*) ____________ / received at (*) __________________



Signature (only when notified on paper)

Date                                                               (*) Mark the appropriate answer

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