Returns & Reclamation

Claims and Returns at Citycare24

I would like to return a product to Citycare24. How do I proceed?

  • please print out the service and return form below and enclose it within you return. We can only guarantee a fast and correct process of your return if you put this form in your package
  • please keep in mind that due hygienic reasons we can only take back unopened products which are in their original packaging

Service and return form

Retain the receipt from DHL until the return process is completed – this can be used as proof of the return shipment. The costs of the returns are to be paid by the buyer. In the case of damaged or wrong delivered products please contact our customer service – in this case Citycare24 will pay the costs.


My return has arrived at Citycare24. What are the next steps?
The products will be checked and the reversal will be arranged, or your further request will be processed.
Do you have more questions or another concern? You can find frequently asked questions here which can help to find your answer.
Or contact as per mail service@citycare24.de
or per telephone +49 (0)4298 9067 370.

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